A mum says she was left disgusted after biting into a “severely undercooked” steak at a popular family pub in Derby.
Louise Bailey visited the Nags Head in Mickleover on Sunday with her two young children.
She ordered a medium 10oz rib eye steak which is described on the menu as: “So full of flavour you’ll be daydreaming about it for weeks.”
However, after a few bites she said the daydream turned into a “complete nightmare”.
The 39-year-old said: “I cut into the steak and I thought there’s no way that is a medium. I doubt it was even classed as rare. To me it looked like they had just cooked it on each side for about five seconds.
“I thought I’d try it anyway and it was absolutely disgusting. It was slimy and felt like I was eating pure flesh.”
She added: “When the waiter came over to collect our plates he could see that I’d barely touched the steak but he didn’t ask if everything was okay, he just started to take our plates away.
“I asked him how that was cooked and he said it appeared to be medium-rare. But I told him that was the worst steak I’ve ever had in my life.
“He didn’t apologise, he seemed to be a bit funny about it and said ‘so you want a refund then?’. I eventually got my refund and they did apologise to me later on social media but I certainly won’t be going back there again.”
She said the pub, which is part of the Flaming Grill chain, also got her children’s order wrong.
A spokesman for Nags Head said: “We take customer feedback extremely seriously and are sorry to hear this particular steak wasn’t cooked to the guest’s taste.
“We have spoken with our team members who were working in the kitchen at the time to remind them of the importance of cooking a steak to the guest’s satisfaction.”